Friday, March 06, 2020

It's My Pleasure

I think it would be interesting to poll my co-workers about the guests they serve each day.
Because I would be curious to know if they are approached by slow-moving, easy-going, leisurely-thinking, unhurried individuals (who are often elderly and unfamiliar with what/how to order at Chick-fil-A), or if it's just me.
That is, for as much as I try to focus only on the guest in front of me I can't help but notice at times how quickly things seem to be happening around me. The speed with which some of my co-workers serve their guests. And I wonder if I am just slow at taking orders, or if maybe I am the only one who receives the guests that require extra attention.

It happened again yesterday, and it completely delighted my heart.

I stood behind my register and invited the next guest in line to come to me. She moved at a measured pace and smiled kindly as she came. When I had determined that she was going to be eating in the dining room I asked what she wanted to order, and that's when things began to slow down.
Because she hadn't been to a Chick-fil-A before.
She wondered about the waffle fries which come in a meal and wanted to know about her other options. So we discussed them.
And that conversation took a minute.
Because she wasn't sure if she would like the Kale Crunch salad (Have you tried it yet? Sooooo yummy!!!!) or if she would rather have a cup of soup. In the end, I think she might have chosen a side salad.
Er, I don't remember for sure.
She changed her mind a few times.
With her side dish selected, it was time to choose a beverage. Those options were a bit easier to descibe and she decided on a nice cup of hot coffee.
Oh, and water, too. She was going to need a cup of water.
Then, of course, we had to talk about sauces.
Because "Chick-fil-A" and "yummy sauces" are practically synonymous.
So by the time I was ready to turn around to pour her coffee, the kitchen crew had already finished preparing her lunch and her tray was being delivered at my register.
"Oh," she sighed, "I thought this was going to be brought to my table." (I had told her we would use her table marker to find her with her food...) And as I observed her slightly shaky frame - and imagined her trying to carry that tray with a cup of water and a cup of coffee - I said, "It will be! You go sit down, and I'll bring it with your coffee."
Thus I poured the coffee, walked around the counter to gather her tray, and walked to her table where her friend was already seated. As I sat the tray on her table she beamed to her friend, "Her mom and I have the same name!" (A connection we made when this dear lady told me her name.) And the smile we shared felt like we were life-long friends, rather than acquaintences who had just met a few moments ago.

On second thought, I don't think I care to take that survey of my co-workers. It really doesn't matter to me if their guests are all quick to decide and prompt with their orders. Because I love my gentle interactions.
And if God wants to send all the extra-attention-required guests my way?
I'm OK with that.
It's my pleasure!

Karen

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